Terms of Use

Valiant Support provides disability support services in Queensland, Australia.

Our Website provides general information about Valiant Support, our services, team and approach. It may also allow you to contact us, submit an enquiry, provide feedback, share your experience or access other online features.

Information provided through this Website is general information only. It is not intended to replace individual advice, assessment, emergency assistance, medical advice or professional advice relevant to your circumstances.

Information on the Website does not guarantee that Valiant Support will be able to provide services to a particular person or that a particular service, worker or support arrangement will be available.

You may use our Website for lawful personal and informational purposes, including learning about Valiant Support, contacting us and using the forms and features we make available.

You must not:

• use the Website for unlawful, fraudulent or harmful purposes;
• attempt to gain unauthorised access to the Website, its administration areas, databases, systems or user accounts;
• interfere with the security, operation or availability of the Website;
• introduce malicious software, viruses or other harmful material;
• scrape, harvest or systematically extract information from the Website without our permission;
• impersonate another person or provide information you know to be false or misleading;
• use Website content for unauthorised commercial purposes; or
• use the Website in a way that infringes the rights of Valiant Support or another person.

We may restrict or suspend access to the Website or particular features where reasonably necessary for security, maintenance, legal compliance or to prevent misuse.

Unless otherwise stated, the Website and its content are owned by or licensed to Valiant Support Pty Ltd.

This includes our text, graphics, branding, logos, photographs, videos, resources, documents, website design and other materials.

You may view, download or print Website content for your own personal and non-commercial use.

You must not reproduce, modify, republish, sell, commercially exploit or distribute our Website content without our prior permission, except where permitted by law.

Nothing in these Terms transfers ownership of our intellectual property to you.

You may choose to provide information to us through Website forms, including enquiries, feedback and reviews.

You are responsible for ensuring that information you submit is accurate to the best of your knowledge and that you have the right to provide it.

Please avoid including unnecessary sensitive, confidential or personal information in public-facing feedback or review fields.

Information submitted through the Website will be handled in accordance with our Privacy Policy and any additional notices provided when information is collected.

Our Website may allow participants, family members, representatives and others to provide feedback about their experience with Valiant Support.

Submitting feedback does not mean it will automatically be published.

Where we ask for permission to publish your feedback, we will only publish it where the required permission has been provided.

If you give us permission to publish your feedback, you grant Valiant Support permission to reproduce and display the approved feedback through our Website and Valiant Support marketing materials in accordance with the consent you provide.

We may make reasonable edits to submitted feedback for spelling, grammar, clarity, formatting or length, provided those changes do not materially alter the meaning of what you have told us.

We may also choose not to publish feedback or may remove previously published feedback where reasonably appropriate.

Where we provide options about how your name or relationship to Valiant Support is displayed, we will use the attribution option you have authorised.

You may contact us if you would like us to review the continued publication of a testimonial attributed to you.

We take the privacy of people who interact with Valiant Support seriously.

Personal information collected through this Website is handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Read our Privacy Policy.

Our Website may contain links to websites, platforms or services operated by third parties.

These links may be provided for convenience or additional information. Unless expressly stated otherwise, Valiant Support does not control those third-party services and is not responsible for their content, availability, security or privacy practices.

You should review the terms and privacy policies applying to any third-party service you choose to use.

We aim to keep information on our Website accurate and current. However, information may occasionally become outdated, incomplete or contain errors.

Services, team members, availability, pricing, service areas and other information may change over time.

We may update, change, remove or temporarily suspend Website content or functionality where reasonably required.

We do not guarantee that the Website will always be available, uninterrupted, secure or free from errors.

Content on this Website is provided for general informational purposes.

Nothing on the Website should be treated as medical, clinical, legal, financial or other professional advice unless expressly stated otherwise.

The Website and its forms are also not an emergency communication service.

If there is an immediate risk to someone's life or safety, contact the appropriate emergency service, including calling 000 in Australia where required.

Existing participants and workers should use the appropriate Valiant Support communication and escalation processes for matters relating to active supports rather than relying on general Website forms.

To the extent permitted by law, Valiant Support is not responsible for loss arising solely from reliance on general Website information, temporary Website unavailability, third-party websites or unauthorised use of the Website.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded or limited, including rights that may apply under the Australian Consumer Law.

Where our liability can lawfully be limited, it will be limited to the extent permitted by applicable law.

We take reasonable steps to protect our Website and the information submitted through it. However, no internet-based service can be guaranteed to be completely secure.

You must not attempt to bypass, test or interfere with Website security without our written authorisation.

If you become aware of a suspected security issue affecting our Website, please contact Valiant Support so that we can investigate it.

We may update these Terms from time to time to reflect changes to our Website, services, technology, legal requirements or business practices.

The current version will be published on this page with the date it was last updated.

Your continued use of the Website after an updated version is published means that your subsequent use of the Website will be subject to the updated Terms.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary without affecting the remaining provisions.

These Terms are governed by the laws of Queensland, Australia.

You and Valiant Support submit to the non-exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.

If you have questions about these Terms, the Website, your personal information or content you have submitted through the Website, please contact Valiant Support Pty Ltd using the contact details available on our Website.